Welcome to the DBSmart Support Portal! This guide will walk you through the simple process of registering and logging into our help center, ensuring you have access to all the support and resources you need.

On this page:

• Logging In
• Registration Process
• Staying Connected
• Benefits of Using the Portal

Logging In

1. Accessing the Portal: Visit the DBSmart Support Portal (congratulations! you're already here!) and click on the 'Sign in' button. 
   
2. Entering Your Credentials: Input your organization's email address and the password you set during the registration process. If your organization's email is based on Google G-Suite, you can click on "Sign in with Google" to easily sign in using your organization's SSO (Single Sign On).
   
3. Existing Email Registration: If you've corresponded with our support via email, then you'll be automatically registered, but you won't have a usable password. To create a password, click on the "Get a password" link in the sign in page.
   
4. Troubleshooting Login Issues: If you encounter any issues logging in, click on the 'Forgot Password' link to reset your password, or contact our support team for assistance.
   

Registration Process

1. Initial Setup by Organization: When your organization signs up with DBSmart, from that point forward, we automatically authenticate any user with your organization's official email domain. If we receive your contact details as part of the initial setup, then you'll be automatically registered.
2. Manual Registration: If you've never corresponded with DBSmart support before and we didn't register you during initial setup, you can still manually register by clicking on the "Sign up" link in the sign in page.
   
3. Email Verification: Upon registration, you will receive a welcome email from DBSmart with a verification link. Clicking this link will verify your email address and activate your support portal account.
4. Setting Your Password: Upon email verification, you'll be prompted to set a password for your account. Choose a strong, unique password to ensure your account's security.

Staying Connected

• Email Correspondence: Even without signing in, you can participate in support conversations via email. Replies to support emails will automatically update your tickets in the portal.
  Remember: Do NOT delete the existing content of the email below your message, otherwise the support platform wouldn't be able to identify which ticket the correspondence belongs to, and will create a new ticket instead.
  Conversely, if you want to create a new support ticket, do NOT reply to an existing ticket correspondence, otherwise your message would be added to the existing ticket. Instead, simply send a new email message to DBSmart support.
• Ticket Tracking: Once logged in, you can view and track all your support tickets, whether created through the portal or via email correspondence.

For more information about submitting and tracking support tickets, visit Submitting and Tracking Support Requests in Help Center.

Benefits of Using the Portal

• Centralized Support: All your support needs are centralized in one easy-to-use portal.
• Self-Service Resources: Access knowledge articles, FAQs, and troubleshooting guides.
• Direct Communication: Engage directly with our support team and receive timely assistance.
• Transparency and Openness: You can search and review past support tickets via tracking of support requests at your entire organization level.

Remember, our support team is always here to help you navigate the portal and ensure you make the most of the DBSmart services.

Welcome aboard, and we look forward to supporting you every step of the way!